Staff Promotions
This guide will outline all of the necessary information regarding promotions at Valora. Keep in mind that promotions are a privilege, not a right.
Table of contents
- TOC
Trainee
Trainees are staff members who have just taken the quiz. A trainee cannot access certain systems, like VoCoVo, but can access things like the manuals, SCO, and Customer Service desk.
Staff
Staff members above Trainee gain access to a multitude of tools, which include, but is not limited to: TSA Systems, Valora Gateway, and VoCoVo. Trainee-Senior Security/Store Colleague's must attend trainings to get promoted.
Security Track
The Store Security track is a track chosen by the trainee. Store Security gets access to handcuffs, and the ability to detain players who steal products. They do not get access to things like the manuals, SCO's, and Customer Service desks.
Store Colleague Track
The Store Colleague track is a track chosen by the trainee. Store Colleagues get access to the Manuals, SCOs, Customer Service Desk, and Remote Attendant Stations.
Assistant Supervisor-Senior supervisor
Assistant Supervisors and Store Supervisors must attend shifts and receive recognition from the shift host for a chance at a promotion. Utilizing proper grammar, behaving professionally, and showing dedication at all times will increase one's chances of a promotion. Although Middle Ranks are not required to utilize grammar at Valora, they must if they wish to receive a promotion. Note that attending a shift does not guarantee a promotion. Hinting for a promotion or complaining about not receiving one will result in a logged warning and a demotion to Customer if repeated. Assistant Supervisors, Store Supervisors, and Senior Supervisors are also required to be off cooldown in order to receive a promotion. Another way to get promoted is by being noticed by an SHR outside of a shift. Staff members may not recommend other workers to an SHR for a promotion. Doing so will result in consequences.
Senior Supervisor-Regional Manager
There are multiple factors the administration team looks at when promoting a Senior supervisor to Assistant Managers. The same applies to HR promotions.
Senior Supervisors wishing to receive a promotion should remain active on all Valora games and its communications server, utilize proper grammar, behave professionally, and show dedication at all times. Junior Administrators+ can promote Store Managers at random times. These promotions are more difficult than Management Intern - Assistant Manager ones and often require more time and effort. Store Managers must prove to SHRs that they are prepared to fulfill the duties of an HR. Additionally, purchasing ranks will significantly decrease one's chances of a promotion to an HR rank. However, purchasing ranks will not restrict a player from earning an HR rank.
Senior Supervisor Promotion Guide:
- Senior Supervisor should utilize proper grammar in all Valora games and facilities if they wish to be recommended for a promotion.
- Senior Supervisor must possess a certain number of characteristics (professionalism, maturity, respect, etc.).
- Having past moderation history (warnings, kicks, server bans, blacklists, etc.) will significantly decrease one's chances of a promotion to an HR rank. However, past moderation history will not restrict a player from earning an HR rank.
- Senior Supervisor wishing to receive a promotion should remain active in the communications server. Talking in channels and attending events does help.
- Senior Supervisor should work frequently at the store and attend training sessions. It is highly recommended to remain consistent with activity. For example, spend an hour at the store each day rather than seven hours one day and then a break for a week. Additionally, attend a reasonable number of training sessions. Be sure to work at a department when at the store. Going off-duty, supervising, cleaning spills, or restocking items will not increase one's chances of a promotion.
- Do not suck up to SHRs for a promotion. Senior Supervisor may be rank locked from obtaining Assistant Manager if caught simping.
- Hinting for a promotion will not benefit one in any way. Doing so will result in a logged warning and a demotion to Customer if repeated.
- Upon encountering a disruptive customer, deal with them calmly and professionally. Follow the appropriate procedures for handling a disruptive customer.
- Greetings should be unique and original. Copying and pasting, adding emojis, and using moderate vocabulary is strongly recommended.
- It is recommended to have current or past experience as an MR+ at a well-known group (i.e. Pastriez, SizzleBurger, Koala Cafe, BloxStreet, Bloxco). However, current or past experience is not required.
- Senior Supervisors wishing to receive a promotion should not idle once or until their cooldown has ended. Senior Supervisor promotions require a great deal of patience and consistency.
Keep in mind that these include only some requirements Senior Supervisors must meet.
Cooldowns
Most ranks have cooldowns. A cooldown is a period of time in which a player cannot receive a promotion.
Working at the store while on cooldown will increase one's chances of a promotion.
Points
Another way to rank up at Valora is by earning points. Once a player has obtained their desired amount of points, they may claim a rank through the 'Shop' GUI. Note that photoshopping evidence of points and point grinding or cheating is strictly prohibited and will result in severe consequences. The amounts of points required to claim each rank can be found below. These are subject to change. Check back often!